Interspire Knowledge Manager 5.1

Interspire Knowledge Manager allows you to share information from your website or Intranet with an enterprise-grade knowledge base, reducing customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents.

The application is recommended for small businesses, universities, non-profits and enterprise organizations alike.

Compared to the other versions, the Enterprise edition offers unlimited user accounts, MS-SQL support, LDAP Integration and Authentication and workflow management.

The Oracle version provides Oracle DB support.

Here are some key features of "Interspire Knowledge Manager":

· Upload company procedures and documents (Microsoft Office or PDF) which are instantly indexed and searchable
· Categories can be password protected and restricted
· Built-in feedback loops help your managers improve training material over time
· Integration with LDAP for single sign on (SSO) support
· Popular search terms make it easy to find help fast
· Knowledge items can be printed or exported to Adobe PDF format for saving
· Assign related knowledge items for further reading/self-training
· Limit users to categories such as Sales, HR or Development only
· Customizable with your company logo and color
· Accessible through any computer with a web browser
· Categories can be password protected and restricted
· Built-in feedback loops help your staff improve knowledge
· Revisions are created and saved automatically when an item is updated
· Popular search terms make it easy to find help fast
· Group-based permissions and access
· Integration with LDAP for single sign on (SSO) support
· Publishing workflow for granular control over content
· Fast, accurate searching and indexing of content and attachments (Microsoft Office and PDF)
· Customizable with your company logo and color scheme
· A completely web-based self-help system
· Categorize information by area, product, etc
· Built-in feedback loops help your staff improve knowledge items based on customer input
· Customers can store their own favorites list
· Popular search terms make it easy to find help fast
· Active Response System integrates into any website form
· Customers can easily search knowledge items and attachments (Microsoft Office and PDF)
· RSS feeds allow customers to instantly see new knowledge items
· Glossary of terms to define technical words for customers