Tick-It is a PHP based and best viewed with any browser all-in-one online helpdesk system that supports MySQL, SQLite or PostgreSQL databases.

Features:

• 100% XHTML 1.0 STRICT and CSS2 compliant output


• PHP4/PHP5 compatible


• (supports: safe mode, error_reporting(8), register_globals=off)


• The source code can be modified


• Brand-free: no copyright marks & backward links


• UTF-8 based multilanguage support


• Unlimited tickets, unlimited users, unlimited staff members


• Built-in widgets such as calculator, timezone viewer etc


• Powerful registration system [optional predefined rules on registration]


• A custom variable must be submitted on registration and depending on it the new user can be put in a particular group, can be set account expiration date etc.


• Unified login: staff, admin & users login from the same place


• Different skins to choose from


• IP-to-Country recognition, IP banning


• Activity log with filtering by user/IP

Tickets

• Unlimited departments, unlimited tickets


• A staff member may resolve tickets sent to multiple departments


• Possibility to accept tickets from non-registered users


• Valid RSS & Atom feeds for your tickets & each single ticket


• Access to a ticket from a WAP enabled device [any WAP 1.1 phone]


• Converting email messages into tickets from a POP3/IMAP account [PHP must be compiled with IMAP support]


• The system supports base64_encoded and quoted-printable email messages with any charset.


• Messages with attachments, multipart messages and non-standard messages are rejected.


• Attachments: inline images, downloadable links


• Text formatting with the popular BB codes: [b]bold[/b] -> bold etc


• AJAX preview & spellchecker [requires PSPELL extension & dictionaries]


• Printable output for the tickets

Knowledgebase

• Unlimited articles that can be grouped in categories


• Access permissions for each category: public, registered users only, access limited by user group[s]


• Attachments: inline images, downloadable links


• Text formatting with BB codes: [b]bold[/b] -> bold etc


• AJAX preview & spellchecker [requires PSPELL extension & dictionaries]


• Voting system


• Printable output for the articles


• Pinned articles that are always on top