OTRS 4.0.3

An open source ticketing and help desk system written in Perl
OTRS - OTRS comes with a backend panel
  9 Screenshots
The system is built to allow support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to problems and events inside a company or with its customer base.

Main features:

  • Admin web panel
  • Easy installation process
  • Themeable
  • Secure user authentication
  • Multi language support
  • Support for file attachments
  • MIME support
  • PGP support
  • SMIME support
  • Auto-responders (on a per queue basis)
  • Mail/tickets queue
  • Optionally converts emails from HTML to text formart
  • Email notifications
  • Archives all tickets
  • Custom queues
  • Ticket locking
  • Ticket replies (standard responses)
  • Add notes to tickets
  • Ticket zoom feature
  • Forward ticket to an email addresses
  • Move tickets between queues
  • Ticket priority system
  • Ticket time accounting
  • Ticket print view
  • Ticket pending feature
  • Ticket bulk feature
  • Ticket hook divider
  • Ticket event module layer
  • In-built search engine
  • ASP (activ service providing) support
  • Calendar and work time accounting
  • Multi-database support
  • Statistics tools
  • Frontend and backend aUTF-8 support
  • Extend via packages (plugins, add-ons)
  • Extended users management feature
  • Custom user permissions
  • Sub-queues
  • Manage user signatures
  • Manage salutation messages
  • Deadlines for important tickets
  • Global TimeZone feature
  • Web config editor
  • Programmatic API for extending functionality
  • iPhone app
  • Surveys
  • Knowledge base tool

last updated on:
December 12th, 2014, 13:58 GMT
developed by:
Martin Edenhofer
license type:

Other Free / Open Source License: GNU Affero General Public License

operating system(s):
Windows / Linux / Mac OS / BSD / Solaris
C: \ Customer support \ Help Desk
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9 Screenshots
OTRS - Ticket details can be viewed in depthOTRS - OTRS comes with a ticketing review centerOTRS - Customers can also have their own profilesOTRS - Customers can also be organized in companiesOTRS - A FAQ section is also included with OTRSOTRS - Statistics and reports can be generated whenever neededOTRS - Creating a new ticket is super easyOTRS - OTRS also comes with its own settings page
What's New in version 4.0.0
  • A new cleaner flat design has been implemented.
  • Agents can now make use of templates in all screens with internal notes.
  • Added new screen for outgoing emails on a ticket that are not replies.
  • Ticket action screens (such as note, owner etc.) now allow to do actions without always creating an article (configurable).
read full changelog

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