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  • Home > Scripts > Customer support > Help Desk

    OTRS 3.2.4 / 2.4.12

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    Downloads: 6,193  Tell us about an update
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    Very Good (4.3/5)
    26 user(s)
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    Category:
    Martin Edenhofer | More scripts
    www.otrs.com
    Other Free / Open Source License - GNU Affero General Public License 

    Windows / Linux / Mac OS / BSD / Solaris
    MSSQL / MySQL / PostgreSQL / Oracle / Other
    Perl
    April 11th, 2013, 02:29 GMT [view history]
    C: \ Customer support \ Help Desk

     Read user reviews (0)  Refer to a friend  Subscribe

    OTRS description

    An open source ticketing system written in Perl

    The system is built to allow support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to problems and events inside a company or with its customer base.

    Here are some key features of "OTRS":

    · Admin web panel
    · Easy installation process
    · Themeable
    · Secure user authentication
    · Multi language support
    · Support for file attachments
    · MIME support
    · PGP support
    · SMIME support
    · Auto-responders (on a per queue basis)
    · Mail/tickets queue
    · Optionally converts emails from HTML to text formart
    · Email notifications
    · Archives all tickets
    · Custom queues
    · Ticket locking
    · Ticket replies (standard responses)
    · Add notes to tickets
    · Ticket zoom feature
    · Forward ticket to an email addresses
    · Move tickets between queues
    · Ticket priority system
    · Ticket time accounting
    · Ticket print view
    · Ticket pending feature
    · Ticket bulk feature
    · Ticket hook divider
    · Ticket event module layer
    · In-built search engine
    · ASP (activ service providing) support
    · Calendar and work time accounting
    · Multi-database support
    · Statistics tools
    · Frontend and backend aUTF-8 support
    · Extend via packages (plugins, add-ons)
    · Extended users management feature
    · Custom user permissions
    · Sub-queues
    · Manage user signatures
    · Manage salutation messages
    · Deadlines for important tickets
    · Global TimeZone feature
    · Web config editor
    · Programmatic API for extending functionality
    · iPhone app
    · Surveys
    · Knowledge base tool

    Requirements:

    · Perl 5 or later
    · LDAPv2-compliant server, DBI, DBD::mysql, Digest::MD5, MIME::Base64, Net::DNS
    · Net::LDAP (for using LDAP), GD, GD::Text, GD::Graph, GD::Graph::lines, GD::Text::Align

    What's New in This Release: [ read full changelog ]

    · Updated Dutch translation.
    · Added test to check if there are problems with the MySQL storage engine used in OTRS tables to bin/otrs.CheckModules.pl.



    TAGS:

    ticketing system | help desck | customer support | ticket | system | solve

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