OTRS

  7,758 downloads
Softpedia Pick image 4.0.8 Other Free / Open Source License: GNU Affero General Public License
4.5/5 33
An open source ticketing and help desk system written in Perl

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The system is built to allow support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to problems and events inside a company or with its customer base.
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Last updated on May 8th, 2015
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OTRS - OTRS comes with a backend panelOTRS - Ticket details can be viewed in depthOTRS - OTRS comes with a ticketing review centerOTRS - Customers can also have their own profilesOTRS - Customers can also be organized in companiesOTRS - A FAQ section is also included with OTRSOTRS - Statistics and reports can be generated whenever neededOTRS - Creating a new ticket is super easyOTRS - OTRS also comes with its own settings page

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