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What's new in OTRS 4.0.0:
- A new cleaner flat design has been implemented.
- Agents can now make use of templates in all screens with internal notes.
- Added new screen for outgoing emails on a ticket that are not replies.
- Ticket action screens (such as note, owner etc.) now allow to do actions without always creating an article (configurable).
- LICENSE TYPE:
Other Free / Open Source License: GNU Affero General Public License
- USER RATING:
- DEVELOPED BY:
- Martin Edenhofer
- MSSQL, MySQL, PostgreSQL, Oracle, Other
- C: \ Customer support \ Help Desk
Last updated on March 26th, 2015
Runs on: Windows / Linux / Mac OS / BSD / Solaris
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