OTRS 3.3.9 / 2.4.15 / 4.0.0 beta3

An open source ticketing and help desk system written in Perl
The system is built to allow support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to problems and events inside a company or with its customer base.

Main features:

  • Admin web panel
  • Easy installation process
  • Themeable
  • Secure user authentication
  • Multi language support
  • Support for file attachments
  • MIME support
  • PGP support
  • SMIME support
  • Auto-responders (on a per queue basis)
  • Mail/tickets queue
  • Optionally converts emails from HTML to text formart
  • Email notifications
  • Archives all tickets
  • Custom queues
  • Ticket locking
  • Ticket replies (standard responses)
  • Add notes to tickets
  • Ticket zoom feature
  • Forward ticket to an email addresses
  • Move tickets between queues
  • Ticket priority system
  • Ticket time accounting
  • Ticket print view
  • Ticket pending feature
  • Ticket bulk feature
  • Ticket hook divider
  • Ticket event module layer
  • In-built search engine
  • ASP (activ service providing) support
  • Calendar and work time accounting
  • Multi-database support
  • Statistics tools
  • Frontend and backend aUTF-8 support
  • Extend via packages (plugins, add-ons)
  • Extended users management feature
  • Custom user permissions
  • Sub-queues
  • Manage user signatures
  • Manage salutation messages
  • Deadlines for important tickets
  • Global TimeZone feature
  • Web config editor
  • Programmatic API for extending functionality
  • iPhone app
  • Surveys
  • Knowledge base tool

last updated on:
October 7th, 2014, 13:02 GMT
price:
FREE!
developed by:
Martin Edenhofer
homepage:
www.otrs.com
license type:
Other Free / Open Source License
operating system(s):
Windows / Linux / Mac OS / BSD / Solaris
category:
C: \ Customer support \ Help Desk

FREE!

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user rating 33

4.5/5
 

0/5

9 Screenshots
OTRS - OTRS comes with a backend panelOTRS - Ticket details can be viewed in depthOTRS - OTRS comes with a ticketing review centerOTRS - Customers can also have their own profilesOTRS - Customers can also be organized in companiesOTRS - A FAQ section is also included with OTRSOTRS - Statistics and reports can be generated whenever neededOTRS - Creating a new ticket is super easyOTRS - OTRS also comes with its own settings page
What's New in version 3.3.5
  • Improved HTML filter.
  • Followup fix for bug#10116 - Random ordering of columns in "Small" ticket lists.
  • Re-implemented Process Management ProcessImport().
  • Fixed bug - yellow color for UnreadArticles.
read full changelog

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