OTRS 4.0.7

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An open source ticketing and help desk system written in Perl

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What's new in OTRS 4.0.0:

  • A new cleaner flat design has been implemented.
  • Agents can now make use of templates in all screens with internal notes.
  • Added new screen for outgoing emails on a ticket that are not replies.
  • Ticket action screens (such as note, owner etc.) now allow to do actions without always creating an article (configurable).
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LICENSE TYPE:

Other Free / Open Source License: GNU Affero General Public License

USER RATING:
4.5/5 33
DEVELOPED BY:
Martin Edenhofer
HOMEPAGE:
www.otrs.com
LANGUAGE:
Perl
DATABASE:
MSSQL, MySQL, PostgreSQL, Oracle, Other
CATEGORY:
C: \ Customer support \ Help Desk
9 OTRS Screenshots:
OTRS - OTRS comes with a backend panelOTRS - Ticket details can be viewed in depthOTRS - OTRS comes with a ticketing review centerOTRS - Customers can also have their own profilesOTRS - Customers can also be organized in companiesOTRS - A FAQ section is also included with OTRSOTRS - Statistics and reports can be generated whenever neededOTRS - Creating a new ticket is super easyOTRS - OTRS also comes with its own settings page
The system is built to allow support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to problems and events inside a company or with its customer base.

Last updated on March 26th, 2015

Runs on: Windows / Linux / Mac OS / BSD / Solaris

feature list requirements

#ticketing system #help desck #customer support #ticket #system #solve #problem

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