NovoCRM is a complete contact, account, sales and services management solution integrated into one easy to use application.
Account and Contact management
Capabilities provide a single view of customers across products, geographies, account, and status. In one single view, users see not only account information, but all associated sales opportunities, contacts, activities and cases. Account management gives your organization the ability to build tighter, more profitable relationships by understanding the status of each account.
NovoCRM drives sales performance by allowing sales representative to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, monitor performance through dashboards and collaborate through integration with Microsoft Outlook.
Customer service management
Acquiring new customers is much more expensive than selling to existing ones. With NovoCRM you have the confidence that support cases will be handled quickly and effectively. NovoCRM support cases centralizes customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues. In addition, companies can defray customer support costs with the Customer Portal.
NovoCRM streamlines the tasks necessary to get the job done. Manage e-mails, meetings, calendars and calls within a central location to ensure teams work together to close more opportunities in a shorter period of time.
NovoCRM turns data into actionable information. Underlying each report is actual data in real time. Any number of custom reports can be created. Database reporting can also be done for additional report needs.
Customization and integration
We provide professional services to develop custom add-ons or integrate NovoCRM with your existing systems.
NovoCRM is built on the latest .NET technology. This stable and flexible platform allows us to deliver new features faster and with better quality. NovoCRM is a client / server solution using TCP/IP to communicate; making it fast even over the internet.