LiveZilla 5.3.0.8

A Live Help and Live Support System, which easily connects a support server to a desktop environment
LiveZilla is not a hosted solution, which means that LiveZilla needs to be installed on the local computer and on the webserver as well.

It comes in two parts, a server client which runs on a PHP & MySQL server, and a desktop client which connects the server to the staff's PCs.

Alternatively an IIS & MS-SQL version can alse be used.

Tickets or live chats are automatically redirected from the server to the admin'ssupport PC.

The full package contains the LiveZilla Server (PHP), LiveZilla Server Admin for Windows, LiveZilla Operator Client for Windows and the LiveZilla Webclient.

Main features:

  • No Monthly Fee
  • No Setup Fee
  • Maximum number of Operators - Unlimited
  • Maximum number of Groups - Unlimited
  • Maximum number of Chats - Unlimited
  • Maximum number of Websites / Servers / Domains - Unlimited
  • Multiple Operator Support
  • Operator Initiated Chats / Chat Invitations
  • Chat Queue Line (with approx. waiting time and queue position)
  • Real-Time Visitor Monitoring
  • Offline Messages
  • Ratings / Feedback Form
  • GeoTracking
  • Chat Forwarding
  • Email Chat Transcript
  • Multiple Website Support
  • Database Support (MySQL)
  • Global Chat Archive
  • Automatic Chat Invitations, Website-Pushs, Alerts, Sounds
  • URL-Based Visitor Filters
  • Visit Counter
  • Security Filter
  • Live Chat / Live Help / Live Support
  • SSL Support
  • Downloadable Operator Visitcards (in chat)
  • Push Web Pages / Website-Pushs
  • Typing Indicator (bi-directional)
  • Translation Editor
  • Custom Chat Input Fields
  • Multiple Chat Invitation Styles
  • Translation Editor
  • Display of Visitor Referrer and Entry Page URLs
  • Display of Visitor History
  • Customization and Branding
  • Sound & Visual Alerts
  • WebCam Support
  • LiveZilla Desktop Client for Windows
  • User / Group Permissions
  • File Transfers (bi-directional) / File Management
  • LiveZilla Server-Admin for Windows
  • Minimum Server Requirements
  • Global Canned Messages
  • Answer Suggestions / Quick Search Window
  • PHP API
  • Multi Language Support - French, German, English, Italian, Spanish, Portuguese, Dutch, Slovakian and more.

last updated on:
September 29th, 2014, 9:03 GMT
developed by:
LiveZilla GmbH
homepage:
www.livezilla.net
license type:
 

Commercial License: Remove Geo Tracking Limitation (€49.90)

Commercial License: LiveZilla Startpage (€44.90)

Commercial License: Remove LiveZilla Backlink (€44.90)

Freeware

Commercial License: Remove Geo Tracking Limitation

Commercial License: LiveZilla Startpage

Commercial License: Remove LiveZilla Backlink

Freeware

operating system(s):
Windows
category:
C: \ Customer support \ Live Support

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user rating 6

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28 Screenshots
LiveZilla - Server InstallationLiveZilla - Server ProfileLiveZilla - LiveZilla web server pageLiveZilla - Client app loginLiveZilla - Webclient, sending a message, initiating a chatLiveZilla - LiveZilla client geolocation mapLiveZilla - Viewing details about clientsLiveZilla - Left window - desktop client notification about a chat; right window - webclient chat windowLiveZilla - Accepting a chat on the desktop clientLiveZilla - Conversation in progress on both windowsLiveZilla - Rating support on the web clientLiveZilla - Sending support a file on the web clientLiveZilla - Emoticons on the web clientLiveZilla - Support profileLiveZilla - Customizing the desktop clientLiveZilla - Client LogsLiveZilla - Archived conversationsLiveZilla - Link GeneratorLiveZilla - Embedable web buttonsLiveZilla - Customizing the web buttons/bannersLiveZilla - User managementLiveZilla - Group managementLiveZilla - Editing user detailsLiveZilla - Editing group detailsLiveZilla - Server configurationLiveZilla - Database informationLiveZilla - Security server settingsLiveZilla - Desktop icon tray alert message
What's New in version 5.2.5.0
  • Added a new API to allow direct access for 3rd party applications and your own scripts.
read full changelog

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