By using this live help software on your website, you will be be able to do all that and more: provide excellent support, increase your sales, reduce your costs, monitor your website, know your visitors.
Your customers are just a click away from a live chat.
When a visitor has a question, it can now be answered within seconds by a live chat with a live person, no download or software needed but a web browser.
The chat can be initiated by the visitor, clicking on the online support icon, or by the website operator, after monitoring the visitor's footsteps. From that point, the way to a satisfied customer is short.
Features:
Chat
- Multiple chats
- Real time chat
- All languages support
- Access from any computer
- Instant setup - one time copy & paste HTML code
- "Leave a Message" when offline
- Sound whenever a surfer has entered to chat
- "User is typing" notification
- See what the surfer is typing before they send it
- Spell checker
Customization & Setting
- Department support icon
- Operator support icon
- Changing support icons - Online/Offline
- Choose from HelpOnClick icons
- Custom icons - use your own
- Text support icon
- HTML support icon
- Email link
- HTML code for specific departments, operators, auto assign surfer's nickname
- Customize your chat window
- Secured SSL link
- Set number of rings for incoming chats
- Assign operator to several departments
- Customize invitation image
- Customize all texts on chat window
- Customize all fields on chat window
Reports & Data
- Capture visitor info
- Geographical visitor locator
- Clicks reports / statistics
- Operators statistics
- Active history - view previous chats for returning visitors
- Transcript searchable history
Helpful Features
- Print transcript
- Email transcript
- Attach notes to your conversations
- Push URLs - by popup or main Browser, to your choice
- Canned messages
- Chat queue
- Chat transfer between operators
- Push images
Marketing
- Real time traffic monitor
- Initiate chat - even with a popup blocker
- Co-browsing
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