Keystone2 is a web-based ticketing system for keeping track of tasks and other items within a small to medium sized workgroup.
Keystone2 utilizes a high performance web interface for all assets of the process, from setup and configuration through ticket management and reporting.
Features:
- Environment
- Complete platform-independent web-based interface
- Written in PHP for total portability
- Supports many back end SQL database systems through a flexible database abstraction layer
- Ticketing
- Supports 'public' user interface as well as advanced highly configurable 'technician' interface
- Configurable views for sorting, highlighting, and categorization
- Hierarchial "Parent / Child" grouping of tickets
- Complete audit log of all updates or changes to a ticket
- E-Mail notification to technicians and/or users when tickets change or are created
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- System-definable filter views
- User-editable reports
- ACL-based access permissions by group or user
- Asset management
- Track equipment issues by associating tickets with equipment
- Keep inventory of individual parts or quantity-on-hand
- Associate inventory with systems to keep full equipment tally
- Contact management
- Keep track of companies or individuals
- User logins for contacts to view associated tickets
- View tickets associated with contacts or contacts associated with tickets
- Any number of email, phone, or address entries per contact
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