iHelpdesk21 provides you affordable helpdesk software with power, ease of use, and affordability.

iHelpdesk21 provides you affordable helpdesk software with power, ease of use, and affordability. The power is found in a highly configurable help desk software solution that combines features and help desk implementation options together to meet your exact needs.

It continues through iHelpdesk21's ability to employ its notifications system to cut down on phone calls and emails and beyond to how well your staff can leverage its capabilities.

Ease of use is delivered through an intuitive web based interface built by help desk software developers but designed by support professionals. This means simple menus, clear instructions, no clutter and virtually zero training time. In addition, as an ASP service it requires only a browser for access.

Main Features:
- 100 % Web Based
- Portals for your Clients, Technicans and Administrators
- Online Live Chat with your clients
- File Upload And File Transfers
- Knowledge Database
- Complete Ticket And Support History per Client
- Powerful Reporting And Search Functions
- Integration of Service Plans
- Online Payment for Support Plans
- Costsheets And Online Billing
- Fast and stable due to ASP and SQL Server
- Export to Excel
- Works with VPASP Ecommerce Solutions