OTRS ITSM 4.0.3
An OTRS extension that transforms the Perl-based help desk toolkit into a fully-customizable IT computer service management solution
ITSM has the same features OTRS has, since its an add-on, but adds support for new ones, revolving around PC configurations, components, hardware, software, etc..
OTRS ITSM can be used whenever OTRS needs to be used as a ticketing system for businesses that revolve around the usage and management of computers, like: software support, PC repair shop, computer resellers, computer hardware support centers and so on.
- Incident management
- Problem management
- Asset management
- PC configuration management
- Change management
- Request fulfillment
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What's New in version 4.0.0
- Added new translation for Swahili.
- Ported code to the OTRS 4 framework
- New powerful template engine based on Template::Toolkit.
- A central object manager makes creating and using global objects much easier.