OTRS ITSM 4.0.4
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What's new in OTRS ITSM 4.0.0:
- Added new translation for Swahili.
- Ported code to the OTRS 4 framework
- New powerful template engine based on Template::Toolkit.
- A central object manager makes creating and using global objects much easier.
- LICENSE TYPE:
Other Free / Open Source License: GNU Affero General Public License
- USER RATING:
- DEVELOPED BY:
- OTRS AG
- MSSQL, MySQL, PostgreSQL, Oracle, Other
- C: \ Customer support \ Help Desk
ITSM has the same features OTRS has, since its an add-on, but adds support for new ones, revolving around PC configurations, components, hardware, software, etc..
OTRS ITSM can be used whenever OTRS needs to be used as a ticketing system for businesses that revolve around the usage and management of computers, like: software support, PC repair shop, computer resellers, computer hardware support centers and so on.
Last updated on January 11th, 2015
Runs on: Windows / Linux / Mac OS / BSD / Solaris
feature list requirements