OTRS ITSM 4.0.6

An OTRS extension that transforms the Perl-based help desk toolkit into a fully-customizable IT computer service management solution

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What's new in OTRS ITSM 4.0.0:

  • Added new translation for Swahili.
  • Ported code to the OTRS 4 framework
  • New powerful template engine based on Template::Toolkit.
  • A central object manager makes creating and using global objects much easier.
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LICENSE TYPE:

Other Free / Open Source License: GNU Affero General Public License

USER RATING:
4.0/5 4
DEVELOPED BY:
OTRS AG
HOMEPAGE:
www.otrs.com
LANGUAGE:
Perl
DATABASE:
MSSQL, MySQL, PostgreSQL, Oracle, Other
CATEGORY:
C: \ Customer support \ Help Desk
4 OTRS ITSM Screenshots:
OTRS ITSM - Computer configurations can be managed inside OTRSOTRS ITSM - Various computer and system configuration settings are managed individuallyOTRS ITSM - Change requests can be made via OTRS ITSMOTRS ITSM - Each change request timeline can be tracked inside OTRS ITSM
OTRS ITSM can also be described as a CMDB, a configuration management database.

ITSM has the same features OTRS has, since its an add-on, but adds support for new ones, revolving around PC configurations, components, hardware, software, etc..

OTRS ITSM can be used whenever OTRS needs to be used as a ticketing system for businesses that revolve around the usage and management of computers, like: software support, PC repair shop, computer resellers, computer hardware support centers and so on.

Last updated on February 19th, 2015

Runs on: Windows / Linux / Mac OS / BSD / Solaris

feature list requirements

#IT service #PC configuration #computer support #IT #service #PC #ticket

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