OTRS ITSM

  3,576 downloads
4.0.8 Other Free / Open Source License: GNU Affero General Public License
4.0/5 4
An OTRS extension that transforms the Perl-based help desk toolkit into a fully-customizable IT computer service management solution

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OTRS ITSM can also be described as a CMDB, a configuration management database.

ITSM has the same features OTRS has, since its an add-on, but adds support for new ones, revolving around PC configurations, components, hardware, software, etc..

OTRS ITSM can be used whenever OTRS needs to be used as a ticketing system for businesses that revolve around the usage and management of computers, like: software support, PC repair shop, computer resellers, computer hardware support centers and so on.
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Last updated on May 9th, 2015
4  
OTRS ITSM - Computer configurations can be managed inside OTRSOTRS ITSM - Various computer and system configuration settings are managed individuallyOTRS ITSM - Change requests can be made via OTRS ITSMOTRS ITSM - Each change request timeline can be tracked inside OTRS ITSM

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