OTRS ITSM 4.0.3

An OTRS extension that transforms the Perl-based help desk toolkit into a fully-customizable IT computer service management solution
OTRS ITSM - Computer configurations can be managed inside OTRS
  4 Screenshots
OTRS ITSM can also be described as a CMDB, a configuration management database.

ITSM has the same features OTRS has, since its an add-on, but adds support for new ones, revolving around PC configurations, components, hardware, software, etc..

OTRS ITSM can be used whenever OTRS needs to be used as a ticketing system for businesses that revolve around the usage and management of computers, like: software support, PC repair shop, computer resellers, computer hardware support centers and so on.

Main features:

  • Incident management
  • Problem management
  • Asset management
  • PC configuration management
  • Change management
  • Request fulfillment

last updated on:
December 12th, 2014, 13:58 GMT
price:
FREE!
homepage:
www.otrs.com
license type:

Other Free / Open Source License: GNU Affero General Public License

developed by:
OTRS AG
operating system(s):
Windows / Linux / Mac OS / BSD / Solaris
category:
C: \ Customer support \ Help Desk
OTRS ITSM
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4 Screenshots
OTRS ITSM - Various computer and system configuration settings are managed individuallyOTRS ITSM - Change requests can be made via OTRS ITSMOTRS ITSM - Each change request timeline can be tracked inside OTRS ITSM
What's New in version 4.0.0
  • Added new translation for Swahili.
  • Ported code to the OTRS 4 framework
  • New powerful template engine based on Template::Toolkit.
  • A central object manager makes creating and using global objects much easier.
read full changelog

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