Desklance is designed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal Support solution for companies with one or more members of staff or for those who want to organise client support.
As Desklance is a web based Support, your staff can also use it while on the move. And customers can send requests in using their normal email client.
Your customers will be happier because they will be better taken care of. Customer support is key to any business especially in ultra-competitive markets such as the Internet.
With Desklance System you can provide your customers with the support they need, without increasing their costs. Unlike competing products which require yearly license fees to be paid for inferior features, we provide true enterprise technology with the features that large corporations need, and small businesses want. No other market Desklance can provide the technical support features that Desklance solutions can.
Our product allows you to create literally thousands of departments, each with many thousands of technicians. In addition, our system has integrated features to help manage tickets for you. We even can provide a custom auto reply for each dept. of your company! Key Advantages of Desklance System Unlike many solutions similar to Desklance System, using our system does not require your customers to create yet another account.
Desklance System is powerful, fast and secure. You will never have to wait for a page to load. Refreshing the database takes seconds, not minutes or hours. Customers can attach files to their tickets. Customer support surveys. Only Desklance System has this amazing feature. This lets you get real, anonymous feedback from your customers via an easy to use web based form. Learn what they think of your service, quickly and effectively.
Customers can submit tickets via E-mail, or through the actual Desklance. Customers can also reply to ticket notification E-mails.