Cerberus Helpdesk 6.8.3 / 5.7.2 / 4.3.1

A powerful help desk platform for managing your team or business' online activity from different locations, with a high-end client support system
Cerberus Helpdesk is a functionally and visually optimized graphical user interface that guides managers and agents to the issues that need their attention.

Regardless if they are emails, tickets, tasks and calendar events, Cerberus Helpdesk provides a professional solution for managing to-do items and customer support.

Cerberus Helpdesk can be used as a ticketing center, as a time tracking app, as a customer knowledgebase or as a messaging system.

Cerberus Helpdesk is also very customizable and can practically be adapted to anything a developer might need from his helpdesk platform.

Main features:

  • Powerful ticketing center
  • Internal messaging system
  • Adaptive anti-spam features
  • Custom fields for advanced customizations
  • Workers, groups and custom roles
  • Reporting system
  • Email templates
  • Integrated knowledgebase solution- An integrated knowledgebase provides solutions to previously addressed issues, giving relevant answers to your company's agents.
  • Multilanguage support
  • 100% source code access
  • Template-based GUI
  • Lots of branding options
  • Employ auto-responders via "Virtual Attendants"
  • Scheduling
  • A reports center
  • Customizable workspaces
  • Time tracking
  • Installation wizard

last updated on:
October 22nd, 2014, 9:07 GMT
price:
252.00 $
 
developed by:
Cerberus
homepage:
www.cerberusweb.com
license type:
Other Free / Open Source License
operating system(s):
Windows / Linux / Mac OS / BSD / Solaris
category:
C: \ Customer support \ Help Desk

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36 Screenshots
Cerberus Helpdesk - Cerberus Helpdesk comes with a powerful assisted installation wizardCerberus Helpdesk - The Cerberus Helpdesk comes with a powerful user authentication systemCerberus Helpdesk - Cerberus Helpdesk includes lots of branding toolsCerberus Helpdesk - The admin panel provides localization settings to tweakCerberus Helpdesk - Some basic security features are includedCerberus Helpdesk - Custom fields can be managed from the administration panel as wellCerberus Helpdesk - The free trial package can easily upgraded to a valid commercial license with easeCerberus Helpdesk - A cron job scheduler is included with the Cerberus Helpdesk basic coreCerberus Helpdesk - Reusable code snippets work with Cerberus Helpdesk tooCerberus Helpdesk - Cerberus Helpdesk provides a quick overview of all connected, active user sessionsCerberus Helpdesk - More than one help-desk portals can be managed from the Cerberus Helpdesk backendCerberus Helpdesk - For each portal, various settings can be turned on or offCerberus Helpdesk - Cerberus Helpdesk also supports organizing users in user groupsCerberus Helpdesk - Worker user roles can be created to reflect various responsibilitiesCerberus Helpdesk - Works (users) can be managed from the Cerberus Helpdesk backendCerberus Helpdesk - For each user, various settings can be edited and reviewedCerberus Helpdesk - Cerberus Helpdesk also includes lots of customizable, mail-related settingsCerberus Helpdesk - A data storage component is also included with Cerberus HelpdeskCerberus Helpdesk - The Cerberus Helpdesk core can be extended via pluginsCerberus Helpdesk - A simulator and dummy-content generator is included with Cerberus HelpdeskCerberus Helpdesk - Time tracking activities can be organized by various criteriaCerberus Helpdesk - On the Cerberus Helpdesk homepage, the active workspace tabs can be turned on or offCerberus Helpdesk - An internal mailing utility is included with Cerberus HelpdeskCerberus Helpdesk - The user's own personal workspace can be customized at will, showing all the information a user might wantCerberus Helpdesk - A reports and statistics tool is included with Cerberus Helpdesk as wellCerberus Helpdesk - An activity log is kept with Cerberus HelpdeskCerberus Helpdesk - A personal calendar and organizer utility is available with Cerberus HelpdeskCerberus Helpdesk - A knowledgebase can be managed in the Cerberus Helpdesk backendCerberus Helpdesk - A task manager also ships with Cerberus HelpdeskCerberus Helpdesk - For each task, various settings and messages can be addedCerberus Helpdesk - Tickets can be created and managed with the Cerberus HelpdeskCerberus Helpdesk - For each ticket, various settings and messages can be addedCerberus HelpdeskCerberus Helpdesk - Tickets and other work-related info can be managed on a per-organization levelCerberus Helpdesk - Users can consult their own activity via their own profile pageCerberus Helpdesk
What's New in version 6.8.0
  • Workspace pages may now be owned by the application. Previously, pages had to be owned by a role, group, or worker. This simplifies globally available pages compared to using an 'Everyone' role.
  • Snippets may now be owned by the application. Previously, snippets had to be owned by a role, group, or worker. This simplifies globally available snippets compared to using an 'Everyone' role as the owner.
  • Added the 'peek' feature to workspace page worklists. The icon only shows up when the page is editable by the worker (e.g. group manager, admin, owner, etc). Previously, pages could only be edited from the 'Edit page' menu item when viewing them.
  • Calendars can now be configured to display start times for all displayed events in the grid. These times use the 12-hour or 24-hour clock from each worker's preferences.
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