Customer Support Tool (cstool) is a web based customer report management tool, based on PHP, using MySQL as the backend for data storage. It is more geared for use by not technically-inclined Customer Support and is easy to use and install.
- Addition of a new reports
- Update reports
- 6 levels of report status (OPEN,WORKING,PENDING,WAIT,OTHER,CLOSE)
- Action seperation according to roles (customer support, engineers). Only customer support can add new reports.
- Search capabilities with keyword or report id.
- Automatic insertion of username and date during report editing.
- Automatic email message sent when reports are updated or new reports are inserted.
- Simple to use and to install.