havChat is a commercial java chat server software application. It includes several java chat applet clients ranging in size from approximately 37 to 109 KB. (tracker applets are, of course, smaller - 14-17 KB).
Additional Character Encodings and Right-to-Left Display: havChat applets support any character encoding available to the chatter's browser/JVM. The Multi Color display applets now also support a Right-to-Left display for Hebrew, Arabic and other such languages. Applet display can be defaulted to RTL or LTR using a simple applet parameter - and chatters can toggle their display direction using the /RTL and /LTR chat commands.
Tracker Applet: a very small applet (13-16 KB) which can be visibly OR invisibly added to any number of pages on a site to allow Admins and Moderators to watch a visitor as he traverses the site. Admins or Moderators can send an Instant Message (as of ver 3.3), a popup message, or push a (targeted) URL to anyone viewing a page containing the Tracker Applet -- for example, to allow the admin or moderator to offer help in finding specific info or product etc.
Instant Messaging & LIVE Support: havChat allows you to better provide live customer support by allowing admins and moderators to pop open Instant Message type private customized chat windows with visitors. Or, if you prefer, can use the Tracker Applet to let the visitor know that live support is available and allow the visitor to request an Instant Message chats with support staff.
Support Transcript Email: havChat makes it a no brainer to send transcripts of support chat sessions to your customers. Also a snap to integrate the support transcripts with any existing or new CRM processing that you may be using.
Popup Messages: admins and moderators can send popup messages to selected users - popups can contain an optional "Action Button" which, if clicked, will take the viewer to a specified page (or open a mailto window etc.) -- When combined with the new Tracker Applet, admins and moderators can send popup invitations and messages to visitors on a site who don't even know they're in a chat.
Expanded User Info Window: now includes controls that allow admins and moderators to send popup messages and URL pushes to the user. As with previous versions, Admins and Moderators see more info in the user popup than normal users will see (right is what an admin sees in response to double clicking on a user's ID in the user list).
Bookmarks: can be imported for use in sending popup messages and URL pushes from the User Info Window.
Paging: can send pager sounds to get someone's attention
Additional Branding: in addition to changing the logo graphic, you can also change the icon and title prefixes of the various havChat floating and popup windows for better brand identification.
Color Chat Display: you can choose between the original TextArea or Multi Color chat displays
User Pictures: User Info Popups now can contain a picture of the user
User Roles: Room owners can assign ad-hoc roles (beyond normal havChat Privileges) to known users.
"In-Progress" Whiteboard Forwarding: Whiteboards can be forwarded to new chatters (or to a chatter who accidentally closed a whiteboard etc.).