PureChat helps break down the barriers of communication for your web site's visitors, placing you just a click away.
PureChat administrators and operators log into the Operator Console. On this screen operators set their statuses, are alerted to incoming chat requests, and access all of the operator-level features.
Features:
- Completely web-based, runs on your ASP.NET web server
- Daily email update with stats regarding # of chats and operator chat times
- Manage multiple chat sessions at once
- Use / add / edit / delete macros for commonly used phrases
- Set status to available or away
- Visual cues help multiple chats flow smoothly
- Place users back into the chat queue so another operator can assist
- Instantly receive chat request notifications
- View all logged in operators
- View all active chat sessions
- View all pending chat sessions
- View all complete chats
- View abandoned chats
- Operator console resizes vertically and horizontally to maximize the chat area
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