Cute live support

Cute live support is a real-time online chat support based on AJAX technology. This cost effective tool can help you sell your product online and give superior customer support service. With just the click of the mouse, your web site visitors contact your support team for live assistance through a web browser.

Cute live support works as a tool that enables you see who is visiting your website, respond to requests for assistance from website visitors and proactively offer them help. This functionality gives you the ability to offer an unparalleled real-time sales and customer service experience.

It converts browsers into customers and delivers maximum ROI from every click-through to your eBusiness site.

Features  
- Spell Checker
Eliminate spelling mistakes with our powerful spell checker, which automatically outlines mistakes as you type.  
- Customizable Visitor Popup Messenger
Upload your company logo and operator photo. Customize operator greeting and system messages.  
- Receive an alert when a visitor clicks your live chat button.  
- Canned Responses
With the click of a mouse, you can send pre-written answers to commonly asked questions.  
- See all visitors
on your website as visitors move from page to page.  
- Proactive Chat
Invite your website visitors to chat with you in a private, one-on-one sales and support environment.  
- Chat Transfer
Transfer calls from one operator to the other, for example transfer a customer from a sales assistant to a support operator or escalate a call from an operator to a manager.  
- AJAX enabled live chat solution, No page refreshes
Comes with rich AJAX Based Interface allowing you to work smarter and efficiently.  
- No additional software is needed.
No special plug-ins, Java Applets, DLL's or ActiveX Controls needed to be installed to be installed by your users.  
- Compelling end-user experience
Cute Live Support has one of the easiest and most intuitive user interfaces ever created. Its unique set of features include rich text, image emoticons, sound effects, user selected fonts, text and avatar icons, and more.  
- Fast response time even on a slow connection
Only relevant information is transferred between client browser and the chat sever and only when some action by either side is required, providing for superior performance.  
- Graphical emoticons.
Sometimes, one image costs thousands words.  
- File Transfer
operators can transfer file to the visitors.  
- Typing Indicator
Both the visitor and operator know when the other party is typing a message.  
- Presence & Status
Able to view contact's status and presence.  
- Offline Messaging Delivery
Your web site visitor clicks on Live Support graphic on your web site when you are off-line. Your web site visitor can leave a message.  
- Sound Effects
 Sounds play when a new message is received or someone enters the room  
- Support for conversation logging.
History are perfectly kept and can be searched by admin or staff members by date range, or for specific staff or customer.  
- High reliability, scalability and high load support
With a fully multi-threaded communications engine, Cute Live Support can support hundreds of web chat rooms and thousands of visitors without any degradation in response time.  
- Full Integration with an existing user profiles database
Developers can easily integrate Cute Live Support with any membership database (e.g. portal or forums database) so users can chat with their existing screen names and profiles. No need to recreate everything you already have in place.  
- Easy installation
Support for xcopy installation and side-by-side installation.  
- Firewall Support
HTTP Tunneling to work through firewalls and proxy servers.  
- Multiple Simultaneous Chat Sessions
One operator can handle any number of chat sessions at the same time. Each session runs in a separate room tab in the Operator Console.  
- Multi-language support
Localization can be set with a simple property. You can even create your own XML files or alter the included Spanish, German, and French XML files to customize how text appears.  
- Operator Room
This built-in feature allows for internal operator and administrator communication.  
- Real Time Website Visitor Monitoring
View visitor's IP address, host name, country, browser type, pages visited, referrer address, and other information. This information will allow you to better define your marketing strategies.  
- Minimizing to Windows System Tray
When you don't have ongoing chat sessions with customers, Operator Console can be minimized to Windows System Tray - small area in the bottom right corner of the screen, near the clock. When your website visitors calls, Operator Console will pop up from the System Tray automatically, and you will be able to answer the call.